Call Us 24/7(607) 225 5002
E-mail Us 24/7info@caremedox.com
Call Us 24/7(607) 225 5002
E-mail Us 24/7info@caremedox.com
For healthcare providers and practice managers, our free audit / consultation request form is the simplest way to connect with our team. Whether you have questions about our services, need clarification on specific offerings, or would like to explore customized solutions for your practice, we appreciate you to please fill the form. Please feel free to share any inquiries, concerns, or details you would like us to review—nothing is too small or too complex. Once submitted, our specialist team will come back to you and schedule a dedicated consultation at your convenience. We are committed to supporting you, addressing your questions with clarity, and ensuring you feel fully informed and confident moving forward.
info@caremedox.com
(607) 225 5002
At CareMedox, we know that timely, professional, and compliant communication with patients is as important as accurate coding and claims processing. That's why we offer a dedicated Patient Calling Service suite designed to help your practice or institution connect with patients at every touchpoint — from appointment scheduling and eligibility checks to billing follow-up and payment arrangement calls.
Every call handled by well-trained agents who understand medical terminology, billing context, and the tone your patients expect.
Free up your front-desk, assistants or managers from time-consuming calling tasks so they stay focused on clinical workflows and patient care.
Clear, respectful communication improves patient trust, reduces misunderstandings about bills, leads to higher responsiveness and fewer delinquencies.
Every call made in a HIPAA-aware fashion, capture of correct patient info, verification of responsibility, clear messaging about payment obligations helps reduce downstream billing issues.
Here is what we offer under this service line
We proactively call patients to clarify their balances, explain insurance responsibilities (copays, coinsurance, deductibles), set up payment plans or remind about upcoming payments. We treat each conversation as a revenue-cycle opportunity.
Missing or late appointments cost practices valuable revenue and disrupt workflows. We contact patients to confirm, reschedule or cancel appointments; send reminders by call or automated message; reduce no-shows, and improve efficiency.
Before or at the point of service, we call to verify insurance coverage, benefits and pre-authorization status and capture any patient payment responsibilities. This helps you reduce denials and surprise bills.
We act as your first-line patient call centre: handling inquiries about bills, statements, explanation of benefits (EOBs), payment options, giving accurate responses or routing to your team when needed.
Whether you serve a diverse patient population or want play-to your office hours, we provide multilingual agents and extended coverage (after-hours, weekends) so patient-calls don’t go unanswered.
We begin by reviewing your current patient communication process, identifying calling gaps and tailoring our calling approach.
Our team aligns with your practice management system or EMR, defines call-scripts, and establishes targets (balances > X, upcoming appointment list, verification lists).
We begin outbound and inbound calling campaigns: reaching patients with clarity, documenting each contact attempt, capturing responses,
You receive regular reports: number of calls made, reach rate, payment commitments captured, no-show reductions, improved eligibility verification outcomes.
As data comes in, we refine call lists, scripts, times of day, languages, and expand coverage if needed (e.g., multi-site practices, specialty clinics).
Higher collection rate with fewer past due balances
Lower no-show & cancellation rates, boosting revenue per hour
Better cash-flow with earlier payment commitments
Reduced administrative burden for your front desk and billing teams
Improved patient satisfaction — clear communication builds trust and loyalty
Stronger compliance & fewer billing surprises
Whether you're a solo practitioner, a growing group practice or a large institution, CareMedox's Patient Calling Services are designed to plug seamlessly into your revenue-cycle ecosystem and support your financial health. Contact us today for a complimentary consultation and discover how we can enhance your patient communications and optimize your bottom line.