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For healthcare providers and practice managers, our free audit / consultation request form is the simplest way to connect with our team. Whether you have questions about our services, need clarification on specific offerings, or would like to explore customized solutions for your practice. Please complete the form below, and our team will review your inquiry and contact you to schedule a consultation. Please feel free to share any inquiries, concerns, or details you would like us to review—nothing is too small or too complex. Once submitted, our specialist team will come back to you and schedule a dedicated consultation at your convenience. We are committed to supporting you, addressing your questions with clarity, and ensuring you feel fully informed and confident moving forward.

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AR Follow-Up Services for Medical Practices hero image

AR Follow-Up Services for Medical Practices

Work Aging Claims
Payer Follow-Up
Improve Cash Flow

Unpaid claims can build quickly when payer follow-up is delayed or inconsistent. CareMedox supports medical practices with organized AR follow-up, payer communication, claim status documentation, denial handoff, and aging reports that help protect practice cash flow.

60/90
Priority Buckets
Payer
Follow-Up
AR
Reports

Why AR Follow-Up Matters

Old Claims Need Timely Action

Aging AR becomes harder to recover as claims move from 30 days to 60, 90, and 120+ days. Consistent follow-up keeps claims moving.

Cash Flow Depends on Follow-Up

Many unpaid claims are not truly denied; they may need missing information, payer status checks, corrected submission, or escalation.

Payer Communication Must Be Documented

Clear notes, reference numbers, and next-action tracking help billing teams avoid duplicate work and missed deadlines.

AR Reports Guide Priorities

Aging reports help practices understand payer delays, high-dollar balances, denied accounts, and workflow bottlenecks.

Staff Workload Becomes Manageable

CareMedox helps reduce pressure on internal teams by handling repetitive payer follow-up and claim status work.

Our AR Follow-Up Services

CareMedox helps practices review aging balances, prioritize follow-up, communicate with payers, and document every claim action clearly.

01

Aging AR Review

We review outstanding balances by payer, provider, date of service, claim status, and aging bucket.

  • 30-day claims
  • 60-day balances
  • 90-day balances
  • 120+ aging accounts
02

High-Value Claim Prioritization

We prioritize accounts based on dollar value, aging, payer response, denial status, and time-sensitive deadlines.

  • High-balance claims
  • Time-sensitive claims
  • Repeated payer delays
  • Claims with missing action history
03

Insurance Follow-Up

We follow up with payers through portals and phone calls to confirm claim status and required next steps.

  • Claim status checks
  • Reference number documentation
  • Payer notes
  • Next-action scheduling
04

Denial & Rejection Handoff

When an AR claim is denied or rejected, we route it into denial correction, resubmission, or appeal support workflows.

  • Denial reason review
  • Correction needs
  • Payer instructions
  • Resubmission tracking
05

Detailed Follow-Up Notes

We document each action clearly in the practice system or reporting file according to client workflow.

  • Call notes
  • Portal notes
  • Reference IDs
  • Next follow-up dates
06

AR Summary Reports

We provide AR reporting that helps practice leaders see what is pending, what is delayed, and what needs attention.

  • AR aging summary
  • Payer delay patterns
  • Problem claims list
  • Custom reports on request

How Our AR Follow-Up Process Works

AR File Review

We review the AR list, payer balances, claim dates, and current follow-up status.

1

Priority Sorting

We focus first on 60-day and 90-day balances, then 30-day prevention items and 120+ accounts based on value and workability.

2

Payer Follow-Up

We contact payers or use payer portals to confirm claim status, payment date, denial reason, or missing requirements.

3

Action Documentation

We document the result, reference numbers, next steps, and follow-up dates clearly.

4

Reporting & Escalation

We send AR summaries and identify claims needing provider, office, or documentation support.

5

What Your Practice Gains

Better control over unpaid claims and outstanding balances.

Timely action on 60-day and 90-day balances before they age further.

Clear payer follow-up notes and reference numbers.

Visibility into aging trends and problem claims.

Reduced workload for internal billing staff.

Secure, HIPAA-conscious AR support with client-specific SOPs.

AR Follow-Up FAQs

CareMedox usually prioritizes 60-day and 90-day balances first, then 30-day claims and 120+ aging accounts based on payer status, dollar value, and claim urgency.

Yes. CareMedox can follow up through payer portals and calls, depending on client workflow and payer access.

Yes. CareMedox can work according to the client’s EHR/PMS workflow when access and permissions are provided.

Yes. We can provide aging summaries, problem claim reports, payer follow-up reports, and custom AR reports on request.

Bring Structure to Aging AR

If unpaid claims are sitting in 60, 90, or 120+ day buckets, CareMedox can help organize follow-up, document payer responses, and support stronger AR recovery workflows.